Returns & Exchanges

Ready To Wear

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

• Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.  
• Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.  
• Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Return costs for our wedding gowns are $100 USD and return costs for our accessories & occasion wear are $45 USD. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange.
• In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@dorltl.com）.
• As we do not hold any stock within our Boutiques, all returns are to be sent back to our production studio in Australia.

Online Sale

All sales are final. We do not accept returns, exchanges, or refunds on online sale items. 

• Any alterations, cleaning, or repairs are to be made at your own expense.  

Accessories

Including Veils, Shoes, Jewelry (excluding earrings). 

Exchanges, store credits or refunds are accepted within 30 days of receiving your item, excluding earrings. 

• Exchanges are subject to stock availability. Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Return costs for our wedding gowns are $100 USD and return costs for our accessories & occasion wear are $45 USD. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange.
• To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings. 

• Please contact our Customer Experience Team (cx@dorltl.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.  
• In the event of manufacturing fault, please contact our Customer Experience team (cx@dorltl.com). 
• As we do not hold any stock within our Boutiques, all returns are to be sent back to our production studio in Australia.

 

Occasionwear

Including Bridesmaids dresses and dorltl Mini collections. 

Exchanges, store credits or refunds are accepted within 30 days of receiving your item. 

• Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place. 
• Exchanges are subject to stock availability. Return shipping costs are the customer's responsibility and will be deducted from any credits or applied to exchanged items prior to dispatch. Return costs for our wedding gowns are $100 USD and return costs for our accessories & occasion wear are $45 USD. GLL will provide return shipping labels and documents to you to facilitate a no fuss exchange.
• Please contact our Customer Experience Team (cx@dorltl.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. 
• In the event of manufacturing fault, please contact our Customer Experience team (cx@dorltl.com). 

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options.  If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.   

• A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.   
• In the event of a manufacturing fault, return postage will be reimbursed by dorltl upon receipt and assessment of the dorltl item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.   

• dorltl reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia or 21 days if located overseas.

Alterations

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (cx@dorltl.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made per the intended design and to your size ranges and height, not your exact measurements. 

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. dorltl are not liable for any costs incurred or responsible for alterations completed by a third party.      

dorltl do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).    

 In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by dorltl including shipping. If you decide not to send your dress back to dorltl for any reason, we will no longer be liable.